At Alyeska Tire, we take pride in offering the best customer experience from Homer to Fairbanks, AK. With eight stores to serve you in Kenai, Soldotna, Homer, Anchorage, Palmer, and Fairbanks, we strive to provide our customers with the best experience possible on each visit.
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I called to see if they could rotate and balance my tires (I purchased there - you know, free rotation and balance for the life of the tire). They told me to come on in. I did and then the counter person told me it would be 2 weeks. I told him I had just called and was told to bring it in. He told me then it would be 2 hours, I said that was OK, I would wait. I waited 3 hours and 15 minutes (until after closing). I told them I had to go and pick up my wife. He handed me my keys, no apology, no excuse, NOTHING. I listened to the counter person take several phone calls as well as walk ins and whenever there was money to be made they worked them in. My job was a freebie so it was passed over and over until I gave up and had to leave. The free rotation and balance for the life of the tire should include a clause that states "IF WE DO NOT HAVE ANYTHING ELSE TO DO!!!"
Business reply to this review:
We do apologize for your inconvenience. As you may know from Oct 1 to around Nov 15 our stores are very busy with winter change overs. This was the reason we suggested you wait 2 weeks as the rush would be over. You did choose to come in and were told it could be 2 hours or more. During the rush period our stores stay and finish any work that came in that day, sometimes staying as late as 11:30pm. You were more than welcome to wait longer, but we do understand you had to leave to pick-up you wife. Please note we will ne more than happy to rotate and balance your tires for free at anytime, but your best time would be anytime after Nov 15th.
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